When a business buys software, it is often buying a theory of how work should happen. The theory may be excellent for a different company. For this one, it creates shadow processes: the spreadsheet beside the system, the WhatsApp group that actually runs the day, the person who "just knows."
Adapting the business to the software can be the right call when the business process is the problem. It is the wrong call when the process is the advantage — a way of serving customers, a way of making things, a way of coordinating that already works.
Start with the unofficial workflow
The official process is what people say they do. The unofficial one is what happens on a busy Tuesday. Useful technology is designed against the second picture, then gently improves it. It does not shame the team for surviving.
Simple is not the same as small
A simple system can still be large. What it cannot be is confusing. Every extra screen, status, and integration should pay for itself in time returned to the operation. If it does not, it is decoration — even if it is technically impressive.
That is the idea behind Simpness Solution: simplify the businesses. Not by making companies smaller, but by making their technology stop getting in the way.